Tata 1mg Training & Quality Manager Job 2026 – Noida

This is a manager-level position focused on customer-service quality, employee training, complaint management, process improvement, healthcare compliance and quality assurance.

Important: This is not a typical fresher job. The available job description mentions 5+ years of relevant experience. Freshers looking for Tata 1mg jobs should check other openings that specifically mention fresher or entry-level eligibility.

Tata 1mg Training and Quality Manager Job – Overview

About Tata 1mg

Tata 1mg is a digital healthcare platform providing services related to medicines, diagnostics, online healthcare services and other health-related solutions.

The company operates across different healthcare areas and has customer-service teams that handle customer interactions through channels such as voice, email and chat.

What Does a Training and Quality Manager Do?

In simple terms, this role combines two major responsibilities: Training and Quality.

The person in this position helps customer-service teams understand their processes, improve their performance and maintain required quality standards.

The role also involves identifying recurring customer or operational problems and working with different teams to improve the underlying process.

Main Responsibilities

1. Customer Experience Metrics

The manager will work with customer-experience and operational metrics to understand service performance and identify areas for improvement.

• CSAT
• NPS
• First Contact Resolution
• Resolution TAT
• Average Handling Time
• Repeat Contact
• First Response Time

2. Quality Assurance

Quality management is an important part of this position. Responsibilities can include:

• Quality audits
• Calibration sessions
• Employee feedback
• Coaching
• Quality governance
• Identifying recurring quality problems
• Tracking corrective actions

3. Employee Training

The role also involves designing and delivering training programs for customer-service employees.

Training activities may include:

• New-hire training
• Refresher training
• Process-change training
• Product training
• Process-launch training
• Training Needs Analysis (TNA)

4. Complaint Management

The manager will also work with customer complaints and escalations. The objective is to understand the reason behind recurring complaints and identify whether the problem is related to people, processes, systems or governance.

5. Root Cause Analysis

Root Cause Analysis (RCA) means identifying the underlying reason behind a problem instead of simply fixing the immediate issue.

For example, if customers repeatedly receive incorrect information, the manager may investigate whether the issue is related to employee training, an outdated SOP, a system problem or another process gap.

6. Corrective and Preventive Action

CAPA stands for Corrective and Preventive Action.

• Corrective Action: Fix the existing problem.
• Preventive Action: Reduce the possibility of the same problem happening again.

RCA and CAPA are important concepts for professionals working in quality and process-improvement roles.

Healthcare and Pharma Compliance

Because Tata 1mg operates in the healthcare sector, this position also has a compliance-related component.

The job may involve working with areas such as:

• Healthcare compliance
• Pharmacy processes
• Diagnostic processes
• Laboratory processes
• SOP adherence
• Pharmacovigilance
• Adverse Event reporting
• Pharma audits
• Internal audits
• Client audits

Pharmacovigilance and Adverse Events

The job description includes responsibilities related to Pharmacovigilance and Adverse Event reporting audits.

In simple terms, pharmacovigilance involves monitoring information related to possible safety concerns or adverse effects associated with medicines.

Candidates with healthcare or pharmaceutical experience may find this part of the role particularly relevant.

Training and Quality Dashboards

The role also involves working with data and reporting. The manager may be responsible for developing Quality and Training dashboards or MIS reports and providing useful insights to leadership.

This means experience with the following can be useful:

• Quality metrics
• Training metrics
• Customer feedback
• Trend analysis
• Reports
• Dashboards
• Operational data

Working With Other Teams

The Training and Quality Manager will need to work with multiple teams. These may include:

• Customer Operations
• Medical Teams
• Pharmacovigilance
• Product Teams
• Technology Teams
• Compliance
• Customer Experience

Because of this, communication and stakeholder-management skills can be important for the position.

Is This a Fresher Job?

No. This particular position should not be considered a typical fresher job.

The available job description mentions a requirement of 5+ years of experience in Customer Service Quality & Training, preferably in healthcare, pharma, e-pharmacy, diagnostics or HealthTech.

Freshers searching for Tata 1mg fresher jobs should look for other Tata 1mg vacancies that specifically mention fresher or entry-level eligibility.

Who Can Apply?

This position may be relevant to professionals with experience in:

• Customer Service Quality
• Training and Development
• Healthcare Operations
• Pharma
• E-pharmacy
• Diagnostics
• HealthTech
• Customer Experience
• Quality Assurance
• Process Improvement

Required Skills and Experience

Experience

• 5+ years of relevant experience
• Customer Service Quality and Training experience
• Experience with customer complaints and escalations
• Experience with RCA and CAPA
• Experience with audits
• Experience managing or mentoring Training and Quality teams

Professional Skills

• Strong analytical skills
• Stakeholder management
• Communication skills
• Presentation skills
• Problem-solving skills
• Continuous improvement mindset
• Team management
• Ability to work with senior stakeholders

Preferred Skills

Some additional skills that may be useful for this position include:

• Healthcare or pharma domain knowledge
• CRM systems
• Ticketing systems
• Quality assurance systems
• Learning Management Systems
• Customer-service outsourcing experience
• Automation
• AI-assisted customer service
• Digital quality monitoring

AI and Automation Experience

The job description also mentions automation and AI-assisted customer service as preferred skills.

Candidates who have worked with technology-driven customer-service or quality processes can highlight relevant automation, analytics or AI experience in their resume.

What Would Success Look Like?

The role is not limited to conducting training sessions or reviewing customer-service interactions.

The broader objective is to identify recurring problems and improve the process. A typical improvement cycle can look like:

Customer Complaint → Identify Trend → Find Root Cause → Improve Process → Train Employees → Measure Results → Prevent Recurrence

This combines training, quality assurance, data analysis and process improvement.

Job Location

The position is based in Noida, Uttar Pradesh.
The official Tata 1mg listing identifies the workplace as:

WH-04, Sector 67, 1st Floor, Noida, Uttar Pradesh

Candidates should verify the current workplace details on the official job page before applying because company locations and working arrangements can change.

Salary

The salary is not specified in the official job listing currently accessible.

Candidates should confirm compensation details directly through the official recruitment process and should be cautious about salary figures published by unofficial websites.

How Can Freshers Find Tata 1mg Jobs?

• If you are a fresher, this particular position is not suitable based on the stated experience requirement.

How to Prepare for This Job

Quality Experience

• Prepare examples showing how you have improved quality metrics or identified recurring quality problems.

Training Experience

• Be ready to explain training programs you have designed, delivered or improved.

RCA and CAPA

• Prepare a practical example where you identified the root cause of a problem and implemented corrective or preventive action.

Customer Experience Metrics

Understand the meaning and practical use of metrics such as:

• CSAT
• NPS
• FCR
• AHT
• TAT

Healthcare Compliance

• If you have healthcare or pharma experience, highlight your knowledge of SOPs, audits, pharmacovigilance and compliance processes.

Documents to Keep Ready

• Updated Resume / CV
• Educational certificates
• Experience certificates
• Training certificates, if applicable
• Identity proof
• Professional certificates, if applicable
• Recent photograph, if requested

How to Apply for Tata 1mg Training and Quality Manager Job?

Interested candidates should apply through the official Tata 1mg career portal.

Important Note for Job Seekers

Always apply through the official Tata 1mg career portal or verified company recruitment channels.

Do not pay anyone for a job offer, interview, registration, security deposit or guaranteed selection.

Be careful with unofficial recruiters who request money or sensitive personal information.

Frequently Asked Questions

What is the Tata 1mg Training and Quality Manager job?

It is a manager-level position focused on customer-service training, quality assurance, customer experience, complaint management, compliance and process improvement.

Which company is hiring?

• The employer is TATA 1MG Technologies Private Limited.

Where is the job located?

• The position is based in Noida, Uttar Pradesh. The official listing specifies Sector 67, Noida.

How much experience is required?

• The available job description asks for 5+ years of relevant experience in Customer Service Quality and Training.

Can freshers apply?

• No, this particular vacancy is not listed as a fresher position. The stated requirement is 5+ years of relevant experience.

Is healthcare experience required?

• Experience in healthcare, pharma, e-pharmacy, diagnostics or HealthTech is preferred.The role also includes healthcare and pharmacy compliance responsibilities.

Is salary mentioned?

• A verified salary figure is not provided in the official job information currently accessible.

Where can I apply?

• Candidates can apply through the official Tata 1mg career page:

Apply for Tata 1mg Training and Quality Manager Job

Final Words

• The Tata 1mg Training and Quality Manager – Customer Service opening is an experienced-level opportunity focused on improving customer-service quality and
  employee capability.

The position combines training, quality assurance, customer experience, RCA/CAPA, complaint management, healthcare compliance, analytics and process improvement.

Professionals with experience in customer-service quality, training, healthcare,pharma or HealthTech can compare their background with the requirements before
applying.

For freshers, this particular vacancy is not suitable based on the stated 5+ years of experience requirement. Freshers should look for Tata 1mg openings that specifically mention entry-level or fresher eligibility.

Before applying, check the official Tata 1mg career page for the latest information about eligibility, experience, location, salary and application requirements.

Company: TATA 1MG Technologies Private Limited
Job Title: Training and Quality Manager – Customer Service
Location: Noida, Uttar Pradesh
Experience: 5+ years
Category: Customer Service / Training / Quality
Job Type: Check official listing